Why does it take so long to upload my files?

There are many factors to file upload times. These include the number and size of your files, the speed of your computer, the speed of your connection to the Internet, how busy the Internet is at the time you are uploading the file, the speed of our connection to the Internet, the speed of our computer, and how many other clients are uploading to our computer at the time of your upload.

We have a fast T1 connection to the Internet and a powerful server computer ready to accept your uploads, and are constantly working to improve upload times.

You can test out the speed of your Internet connection using this online tool:

Why am I not receiving confirmation emails about my orders?

Your spam filter may be rejecting our confirmation emails as potential spam. To ensure that you receive confirmation emails in your inbox, please add signboom@signboom.com into your email contacts list.

The forms on the Rigid and Banner order pages do not have all the boxes laid out on one row. Will you be fixing this?

Some clients are seeing rows in the order forms broken into multiple lines because the font on their system is too large for the browser to fit the content of long rows into the width of our order form. To prevent this, we are changing the code to handle all the different combinations of browsers, operating systems and font sizes which our clients use. In the meantime, you may be able to work around this problem. Try setting the browser's font size or fixed-width font size smaller than its current settings. You can alway restore them when you are finished using the form.

On Safari: Click Edit - Preferences - Appearance, and then choose a smaller Standard font and/or a smaller Fixed-width font.

On Windows IE7: Click Page - Text Size - Medium or Page - Text Size - Smaller or Page - Text Size - Smallest.

On Firefox: Click View - Zoom - Zoom Out.

The forms on the Rigid and Banner are displayed off to the right of the logo instead of beneath it. Will you be fixing this?

This is related to the problem above with the font size. Some browsers (like Firefox) react to the problem by moving the whole table off to the side. We are working to correct this. In the meantime, you can work around this using the suggestions in the question above.

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